ENROLLEE HOTLINES

What is ENROLLEE HOTLINES?

ENROLLEE HOTLINES meaning Toll-free telephone lines, usually staffed by the State or enrollment broker that beneficiaries may call when they encounter a problem with their MCO/PHP. The people who staff hotlines are knowledgeable about program policies and may play an “intake and triage” role or may assist in resolving the problem.

 

reference: Centers for Medicare & Medicaid Services

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