Customer Service and Technical Support

What is Customer Service and Technical Support?

Customer Service and Technical Support meaning in Internet terms is Definition: In the NICE Workforce Framework, cybersecurity work where a person: Addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
From: NICE Workforce Framework

 

reference: Glossary | National Initiative for Cybersecurity Careers and Studies

Tags: